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Terms

Terms and Conditions of Sale and Delivery


› General information about the company
› Personal data policy
› Prices
› Ordering
› Security
› Payment
› Reminder fee/interest
› Types of delivery
› Delivery time
› Delivery charges
› Right of return/Right of replacement
› Right of cancellation
› Right of complaint
› Guidelines for repairs
› Design your own cover


The following terms and conditions of sale and delivery apply to all deliveries from MyTrendyPhone. The conditions apply in the event that no other written agreement has been concluded between you as a buyer and MyTrendyPhone.




General information about the company:


The company's legal name: MyTrendyPhone UK Ltd
The company's common name: www.MyTrendyPhone.eu
Legal Entity: Incorporated Company
Registered No. 06909263
VAT number: 990 3153 19
Number of full-time equivalents: 25.
Year founded: 2003.

Address:
MyTrendyPhone
Whatfield Hall
Whatfield
Ipswich IP7 6QY
England
Tel: +44 20 7099 0759

Bank name: Barclays
Account name: Mytrendyphone UK Limited
Account nr. 83862690
IBAN: GB14BARC20980783862690
SWIFT: BARCGB22
For payments from USA - Routing Number: 026 002 574

Some banks may require an 11 digit SWIFT code for international transfers.
11 digit SWIFT code: BARCGB22XXX

Official e-mail address: customer.services@mytrendyphone.eu
Official website: www.MyTrendyPhone.eu




Personal data policy


  • - We do not register information by using cookies or log files.
  • - Log statistics or traffic analyses of website users are not used at the website.
  • - To conclude an agreement with us via the website, you must allow yourself to be registered by providing the following personal data.
  • - name
  • - address
  • - telephone number
  • - e-mail address
  • - Personal data are not transmitted in an encrypted form.
  • - Personal data are not stored in an encrypted form.
  • - Personal data submitted in connection with your purchase are recorded at MyTrendyPhone and kept for five (5) years to ensure correct processing in the event of any warranty cases, etc., after which the data are deleted.
  • - We record your personal data for the purpose of being able to deliver the product to you.
  • - When personal data are collected via our website, we make sure that this always occurs by obtaining your express consent, so that you are informed about the exact information that is to be obtained and why this is necessary.
  • - All employees in the company have access to your personal data.
  • - We only use your data for the purpose of sending your product and informing you if unforeseen problems with the delivery should arise. In addition, after submitting your order, you will receive confirmation of your order via e-mail.
  • - We are an independent online shop that does not disclose your data to any third party. We store your data securely but unencrypted.
  • - No sensitive personal information is recorded.
  • - As a customer registered at MyTrendyPhone, you have the right at any time to object to the registration and you have the right to get insight into the information registered about you. You have these rights pursuant to the Personal Data Processing Act, and any queries in this regard should be sent to MyTrendyPhone by e-mail customer.services@mytrendyphone.eu



Prices


Current retail price includes 20% VAT. All prices are inclusive of VAT. Delivery charges will be calculated during the payment process, after you choose a delivery method. We try to have accurate pricing and availability information; but in spite our best efforts, you may find a small number of the products in our catalogue mispriced or with wrong availability information. We update this web site as frequently as possible.




Ordering


You can order products from MyTrendyPhone in the following ways:


  • - by e-mail
  • - by placing an order over the telephone
  • - by faxing an order
  • - by ordinary mail
  • - All prices at the website include VAT.
  • - Agreements can be concluded at our website in the following language: English.

How do I place an order?

Shopping at MyTrendyPhone is fast and easy. Once you have found a product you wish to buy, click "ADD" and your product will be automatically placed in the basket. You can easily add more products in the same manner. When you have everything you need, click "View Basket" in the upper right corner. You can now see a summary of your purchases. After this, you click "BUY NOW" and enter your customer information (name, address, e-mail, etc.). If you want the parcel to be sent to an address that is different from your own, you must write the recipient's address under "Ship to address". After doing this, click "Proceed". Now all you have to do is select the method of payment. Enter the relevant information and click "Proceed". You can now see a summary of your purchases and the total price, including any carriage charges. If you have everything you need and if you have read and accepted our terms of business, just click "ACCEPT" and your order will be recorded. Immediately after this, you will receive a confirmation of your order by e-mail. You can also print the order confirmation by clicking "Print order confirmation" in the upper right corner. We recommend that you save your order confirmation until you receive the products you have ordered. The final invoice will be sent together with the products.

Can I add more products to an order that I've just submitted?

No. But you can place a new order and then type "please send with previous order" in the note field. We will eliminate the postage charge for the new order. You might receive two shipments anyway, if our warehouse doesn't manage to link the orders in time, but you will only pay postage once.




Security


We use the SSL protocol for encrypting information between an Internet browser (cardholder) and an Internet server (business). This means that the information you submit at the time of paying with a credit card will be protected during the transfer from your computer to us. SSL is a generally used form of encryption for electronic shopping and is regarded as a very secure solution. You can see how an SSL payment is transacted at www.ssl.com.




Payment


When picking up products in our shop, you pay in cash at the time of pick up, or you can choose to pay in advance with a charge card.

You can pay using the most common charge cards. If you pay with a credit card, all you have to do is enter your card number, expiry date and the card security number when ordering the product. The amount of your order will not be withdrawn from your account until the product is dispatched from our warehouse. It is never possible to withdraw an amount greater than that which you have approved at the time of purchase. By paying with a payment card, you are always protected from misuse. This is because you have the option of rejecting a payment when you receive your payment statement. You have no deductible to pay in the event your card is misused in an Internet shop that uses the SSL (Secure Socket Layer) in its payment system.
Data sent by you in connection with a purchase paid for using a charge card are encrypted (SSL), which means that only PBS and Dibs are able to read them. Neither MyTrendyPhone nor anyone else has the possibility of reading these data.
In our e-shop, you can pay using the following means of payment:


Charge card

  • - Eurocard/MasterCard
  • - VISA
  • - JCB
  • - Diners Club Card
  • - American Express Card

When you pay with a card, we do not withdraw the amount from your account until your products are dispatched from our warehouse.
For payment using MasterCard, Eurocard or Diners Club, the amount will automatically appear on your next statement from the card issuer - in the very same way as when you otherwise use the credit card concerned.



PayPal

The amount from your account is automatically withdrawn.


On account

Businesses and institutions can apply to have an account set up with us. If an account has been set up, the business's employees can purchase products on one shared account. We reserve the right to reject an application for an account without justifying our decision.



Reminder fee/interest


If payment is not received after receiving an invoice/statement of account, a reminder fee of £12.55 will be charged per reminder letter. If the second reminder fee is not charged, the claim will be forwarded to Intrum Justitia which will subsequently be in charge of collection. Intrum Justitia will charge additional fees within the framework of the Credit Act and be in charge of the enforcement proceedings.




Types of delivery


  • - All products in stock are sent with Royal Mail and UPS. Orders placed before 4 pm on weekdays are dispatched the same day. Orders placed between 4 pm on Friday and 9 am on Sunday will be dispatched on Sunday.
  • - The stock situation is fully up to date and the products may be picked up according to prior agreement.



Delivery time


The delivery time is stated for each product (normally a maximum of one to four weekdays). You will automatically receive an e-mail when the order is dispatched from our premises.




Delivery charges


If you wish to pick up your order in our shop, your purchase will not include carriage costs, of course.

If you wish to have the products delivered to an address in Denmark, the delivery charge per order is 4,70 EUR*, regardless of the size of the order.

For delivery to an address in Europe (within the EU), the delivery charge per order is 4,70 EUR*, regardless of the size of the order.

For delivery outside Europe, the delivery charge per order is 6,60 EUR*, regardless of the size of the order.

* Does not apply to a few products with a market value of more than 67 EUR.


Order confirmation

Immediately after buying a product online, you will receive confirmation of your order via e-mail. The confirmation will include an order number, name and address of the payee, method of payment, delivery address (if relevant), and a list of the products ordered. It is not possible to reach the order subsequently via our website. If you wish to receive a new copy of the order contract by e-mail, please send an e-mail to customer.services@mytrendyphone.eu.


Receipt

The receipt is the final step in the purchase process and we advise you to print it immediately after the purchase. The receipt should be presented for making any replacement, cancellation or complaint.




Right of replacement


You have a fourteen-day right of replacement, from the date of receipt, for all products you purchase online. The right of replacement is conditional on the return of the product in essentially the same condition and quantity. A receipt should always be enclosed with the product.
When you wish to file a complaint regarding a product, the product must be sent to us at our address along with an RMA number. You must open an RMA case below.





Right of cancellation


When returning a product and exercising your right of cancellation, this may only occur if the product is returned in essentially the same condition and quantity as when you received it. You may unpack the product and use it, as long as you can return it in essentially the same condition and quantity. Accordingly, the right of cancellation ceases if you use the product in a manner that obviously and significantly reduces the product's market value.

When you exercise the right of cancellation, you must pay the carriage cost for returning the product.
If you have purchased a product via our Internet shop, you usually have the right to cancel the purchase. All you have to do is return the product to us no later than 14 days after you have received it. You can cancel the purchase by refusing to receive the product, by transferring the product to the post office or by returning the product to the address specified.


MyTrendyPhone UK Ltd
Whatfield Hall, Whatfield
Ipswich IP7 6QY

Tel: +44 20 7193 9935
E-mail adress: customer.services@mytrendyphone.eu


When you cancel the purchase, the purchase sum will be refunded to you by means of a bank transfer to your bank account. When we have received the returned product and inspected it to make sure it meets the conditions for exercising the right of cancellation, we will contact you to find out where the purchase sum should be transferred.
We encourage you to return the product along with an RMA number, as this will facilitate the case processing. You must open an RMA case below.





MyTrendyPhone UK Ltd
Whatfield Hall, Whatfield
Ipswich IP7 6QY

Tel: +44 20 7193 9935
E-mail adress: customer.services@mytrendyphone.eu

Please mark the parcel "Complaint" and enclose an e-mail receipt.




Right of complaint


As a consumer you have a two-year right of complaint, meaning that you can choose to have the product repaired or replaced, to get your money back or to be given a reduction in price, depending on the actual situation. Needless to say, this is conditional on the fact that the complaint is legitimate. According to the Sale of Goods Act, the right of complaint is 24 months for all products. The right of complaint means that you, the customer, may file a complaint about faults or deficiencies in a product which arise up to 24 months after the purchase. It is a prerequisite, however, that these faults did not arise as a result of your incorrect use of the product or from other abusive behaviour that has caused the fault. You must file your complaint within a reasonable period of time after you have discovered the fault/deficiency. If you file the complaint within two months, the complaint will always be considered to be on time. We will refund any reasonable carriage costs you might have in connection with the return of the product if the complaint is legitimate.
If you wish to file a complaint about a product, you can return the product by mail or bring it in person to our address.
You must open an RMA case below.





MyTrendyPhone UK Ltd
Whatfield Hall, Whatfield
Ipswich IP7 6QY

Tel: +44 20 7193 9935
E-mail adress: customer.services@mytrendyphone.eu

Please mark the parcel "Complaint" and enclose an e-mail receipt.




The small print


Agreements with MyTrendyPhone are concluded in English.
When you do business at MyTrendyPhone, this is covered by the general rules of Danish law, including specifically the provisions of the Danish Sale of Goods Act, contractual law and rules on consumer transactions. As a consumer, you are therefore protected by the law in force in this area, i.e. primarily the Danish Sale of Goods Act and the Consumer Transactions Act.




Disclaimer


MyTrendyPhone cannot be held liable for anything other than that stated in Danish law.




Disputes


Any disputes between MyTrendyPhone and a business entity shall be settled by the Commercial and Maritime Court of Copenhagen.




E-policy


From 20 April 2004, MyTrendyPhone has acquired the right to use the e-mark. We decided to apply for the e-mark, because in our view, this effectively expresses the earnestness of our desire to eliminate any insecurity that is unfortunately often associated with doing business on and using the Internet.


SPAM mail, the latest Internet nuisance

The vast majority of people with an e-mail address are familiar with spam problems, i.e. unwanted advertising that often causes one's mailbox to overflow.

The problem is growing, but we wish to help to minimise the inconvenience and wasted time in the long term. For this reason, we do not use your personal data (i.e. your e-mail address) for any other purposes than those for which you have given your permission. This is one of the criteria for being approved to use the e-mark.

e-mark: a serious signal

The e-mark should signify to you that business conducted over the Internet at our website involves secure, safe and ethically proper traffic and conduct. Whenever you see the e-mark, you know that:

  • - The payment solution is approved
  • - You will never receive SPAM as a result of data given to us
  • - You have maximum consumer security

Who guarantees the e-mark?

The e-mark came about on the initiative of the eCommerce Foundation, a trust established by the Danish Consumer Council, the Danish Chamber of Commerce, the Danish Bankers' Association, the Union of Commercial and Clerical Employees, the Confederation of Danish Industries and a number of other major interest-group organisations.

Certain requirements have to be met in order to obtain the e-mark, including payment security, terms of business, right of cancellation and the correct recording and use of personal data. In the case of some criteria, the requirements for obtaining the right to use the e-mark are more stringent than current law. For this reason, the e-mark will in future be the consumer's ultimate symbol of secure, safe, and ethically proper business in our web shop.

Click here to verify the validity of MyTrendyPhone's e-mark.

Further details about the e-mark are available on www.e-maerket.dk

MyTrendyPhone has the following policies to protect you, your data and your privacy.

E-mail

If you have received an e-mail from MyTrendyPhone, this is due to one or more of the following reasons:


  • - Your e-mail address is in our files because you have indicated a wish to receive information in the future.
  • - You have previously ordered products at MyTrendyPhone, for which a reminder was sent to you on at least one occasion.
  • - You are engaged in an ongoing correspondence with us.

Share, sell, rent or use

MyTrendyPhone will never, share, sell or rent individual personal data to a third party without your express permission, unless MyTrendyPhone is ordered to do so by law.
Information given to us is only accessible to employees who are charged with contacting you or sending e-mails to you based on your query.

Unwanted e-mail from a third party

If you have received unwanted, unsolicited e-mail sent to you through our system, or which passes itself off as coming from our domain (MyTrendyPhone.eu), please forward a copy of the e-mail concerned along with any comments you might have to customer.services@mytrendyphone.eu.




Consumer Transaction Act


The placing of your order and your purchase via the MyTrendyPhone eShop is in Danish and at the same time is subject to the general rules of Danish law, including Consolidated Act No. 451 relating to certain consumer transactions (door-to-door selling, etc., distance selling and ongoing services), of 9 June 2004.




Provisos


We are not responsible for printing errors, price errors, changes to VAT or charges, or for a delivery failure.



Terms and conditions for repaIr


If a customer wants his or her device to be repaired by MyTrendyPhone, the following terms and conditions apply:


GUIDELINES FOR REPAIRS


1. Find the type of repair you need on our webpage. If you are not sure what is wrong with your device, you can order diagnostics to be performed.

2. Order and pay for the repairs via our webpage. After a couple of seconds you will receive an order confirmation with an order number, which should be enclosed with the package.

3. Pack your device responsibly and send it to the following address:

MyTrendyPhone UK Ltd
Whatfield Hall, Whatfield
Ipswich IP7 6QY
England


The sender is responsible for the shipment (that it is packed responsibly, does not disappear or become damaged in transport.) We suggest you send your device as a package, in order for the contents to be secured by the freight forwarder. Be sure that it can be delivered directly to our address, because we are not able to collect.


We provide the repair service that has been ordered from MyTrendyPhone, or repairs for damage described in the Repair form. Further repairs will only be performed on the basis of customer approval.


Accessories when sending a device for repair

Please do not send additional equipment such as memory/SIM cards, covers, chargers, etc. MyTrendyPhone cannot be held responsible for lost accessories.


Time for repairs

MyTendyPhone provides a swift and efficient service, but a longer repair time must be expected during particularly busy periods.


Dispatch / Shipment

The customer is responsible for shipment of the device to MyTrendyPhone. MyTrendyPhone recommends sending the unit with a Track and Trace number, as this guarantees that it is insured during shipping, and allows it to be tracked via a tracking number. If a device is simply placed in a postbox, there will be no insurance and there will be no possibility of tracking your shipment. It is therefore h3ly advised that you do not send the unit as you would an ordinary mail item. After completing the repairs, the items received will be sent back to sender's address, unless otherwise indicated.


Spare Parts

MyTrendyPhone always uses original spare parts where possible. In cases where original spare parts are not available, MyTrendyPhone always uses high quality spares (Grade A or OEM). This means that spare parts are of the same quality as the originals.


Disclaimer related to a lack of spare parts

All repair times associated with the disclaimer can be affected by the availability of spare parts. MyTrendyPone maintains a wide range of most of the spare parts that are needed. It can still happen that some parts are out of stock, and that the client's device can only be repaired when the part required is in back in stock.


Warranty

Because we want to serve our customers as quickly as possible, there are certain precautions MyTrendyPhone must take in relation to the repairs to be performed. Units coming in for repair have often been dropped or otherwise damaged. This may have caused damage to parts other than those to be repaired.


MyTrendyPhone is not able to troubleshoot devices before repairs start. This is because MyTrendyPhone wishes to serve customers as quickly as possible. It is precisely for this reason that we ask the customer to accept that the MyTrendyPhone liability and warranty only covers the particular procedure and spare part used to repair the damage to the unit. If MyTrendyPhone receives a unit that is not covered by a guarantee, MyTrendyPhone always offers a quote (price) for any further repairs to the unit. The warranty on repairs is valid for 6 months, upon presentation of a valid invoice.

Important - water damage:

MyTrendyPhone emphasizes that not all phones with water damage can be repaired. Non-replaceable parts in your phone may have been damaged by water. This can mean that the phone will not work properly again, or that it will stop working after some time. For this reason, we cannot guarantee water damage repairs. If we replace a spare part associated with water damage, you therefore only have a warranty for the replaced spare part and not for the actual repair.

When you complete the purchase of a repair, you the customer also accept the above conditions.

Warranty from manufacturer

Upon submission of a unit to be repaired by MyTrendyPhone, the customer accepts that any warranty on the device from the manufacturer's side can cease to apply. MyTrendyPhone cannot be held responsible for the termination of a warranty after a device has been repaired.


Claim

The warranty does not cover any malfunction, damage or wear, directly or indirectly caused by misuse, poor maintenance, violence or tampering. Complaints regarding defects or deficiencies should always be communicated to MyTrendyPhone a reasonable time after the defect or deficiency has been noticed, or should have been discovered.


Backup of data

The customer is responsible for backing up data before the unit is delivered for repair. MyTrendyPhone strives to keep all data on the client's device, but may not be held liable for any loss of data associated with repairs.


Personal Information

No personal information that is recorded by MyTrendyPhone will be transferred, sold or made accessible to third parties. All information is stored safely and is only available to trusted employees at MyTrendyPhone. When purchasing repairs MyTrendyPhone asks for a variety of contact information, including name, telephone number and email address. This information is used exclusively for dispatch of the order. The information is stored either electronically or on paper in unencrypted form and archived for five years.


Design your own cover


PLEASE READ THE TERMS OF USE CAREFULLY. ANY PURCHASES OFF OF OUR WEBSITE WILL CONSTITUTE ACCEPTANCE OF THESE TERMS.

MyTrendyPhone provides you Service "Design your own cover" under the following conditions. Once you decide to use Service "Design your own cover", you accept these conditions.

NOTE: Copyrighted material, nudity, violence, drugs, or otherwise explicit content will NOT be accepted for print.


1. Your Submissions to the Site:

Our service is for private use only.

1.1 Under these Terms, you may NOT place any of the following material or obtain any such material using the Service (a "Submission"):
** Any threatening, obscene, pornographic, racist, homophobic or profane material or any other material that could give rise to any civil or criminal liability under applicable law.
** Any material that could infringe rights of privacy, publicity or copyrights without the permission of the owner of these rights and the persons (or their parents or legal guardians, where applicable) who are shown in the material.

1.2 While MyTrendyPhone is NOT responsible for the content of the Submissions, MyTrendyPhone reserves the right to delete, move or edit submissions that it, in its sole discretion, deems abusive, defamatory, obscene or in violation of copyright or trademark laws or otherwise unacceptable. MyTrendyPhone may request confirmation of the copyright or trademark ownership from you. MyTrendyPhone reserves the right to suspend the shipping of any order before such confirmation is received.

1.3 Copyright Notice. MyTrendyPhone is committed to protecting photographers' copyrights. You are required to own the right or to obtain permission to use any image before the image is uploaded or becomes a Submission to MyTrendyPhone. By uploading files, you confirm that you have the lawful right to distribute and reproduce the content and materials contained in these files.

1.4 You will be held 100% responsible for the images that you upload for use in creating MyTrendyPhone custom covers and any issues (legal or otherwise) that arise from the creation of products displaying your uploaded images.

1.5 MyTrendyPhone will use your submitted data and image ONLY for the purposes of creating the printed covers.

1.6 Once you get your customised cover, the images you uploaded will be discarded.

2. Copyrighted Material, Software and Intellectual Property Rights:

2.1 All of the information, software, materials and content included on this Site, such as text, graphics, logos, button icons, images, and video clips is the property of MyTrendyPhone. MyTrendyPhone offers at the Site are protected by copyright and other pertinent laws. You may NOT copy or distribute such material without the copyright owner's prior written consent. Trademarks belong to their respective owners.

3. Colour and Printing Quality:

3.1 The printed cover will be fairly close to your submitted image, but cannot be 100% same, depending on quality of submitted image. Make sure to upload a high quality photo.
3.2 The colour you see on a screen will be a bit different from a printed object. Also, printing in different materials will have different visual effect.

4. Site and Personal Policies

4.1 Please review our other Site Policies posted on this website.

4.2 MyTrendyPhone has obligation to keep your Submissions confidential. Personal details provided to MyTrendyPhone through this website will only be used in accordance with our Privacy Policy.

5. Returns and Refunds Policy

5.1 MyTrendyPhone prints custom designed covers to the exact specifications of our customers. For this reason MyTrendyPhone will NOT accept returns if customers decide they want a different image on their cover other than what they ordered, or if they would have preferred a cover for a different phone model. This Service cannot be cancelled once your order is submitted.

5.2 MyTrendyPhone will only replace items that are faulty due to poor workmanship.

5.3 Although the covers we supply are regarded as protective covers, MyTrendyPhone will take no responsibility or consider any claims for broken phones we supply covers for. The onus is on the customer to obtain or already have the necessary insurance in place to cover accidental breakage.

5.4 The image configurator on the website notifies customers about image size and quality - once the order has been received, the customer has approved it disregarding the warning, hence no replacements will be made or entertained on poor quality imagery or wrong sizes of images. If you have any further questions about returns, please contact us.