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Security and personal data policy


Payment over the Internet - Security Policy



The security currently used for payments via the Internet has made MyTrendyPhone concept possible. Internet shopping is as secure as if the customers had used their Credit/Debit cards in a "physical" shop. This high level of security is achieved by carrying out the payments using the SSL protocol (Secure Sockets Layer). The credit card information is communicated via MyTrendyPhone to PBS or Dibs using a secure, encrypted SSL connection.

How secure are you?

As soon as you enter the order process, every bit of information that is transferred between you and us is encrypted using powerful encryption algorithms. So even if someone could intercept the data over the internet, there is not a thing they could do with it.

How can you tell if the web site is a secure one?

A standard page will begin with 'http://'. A secure web page will begin with the URL 'https://' denoting that the merchant is using a secure server for the transaction of data.

How does Encryption work?

All credit card details are encrypted using VeriSign 128bit SSL (Secure Sockets Layer) Software. When you establish a secure connection, the downloaded web site sends a digital certificate to your web browser. When the certificate arrives, it contains a public key, which functions as a one-way encryption device. The browser then uses this key to scramble your personal data (Credit Card Information) before sending it over the Internet. Information encrypted with the public key cannot be decrypted without the corresponding private key, which only the merchant has. Without this exclusive, private key, your personal information cannot be read.

Information about things like your card number and account number are not freely accessible on the Internet when you do business with us. We do not have access to your payment information at any time. In other words, we do not and never will see your card information. This part of the transaction is handled by a certified payment agent. The only thing we have access to is the sum you are supposed to be charged when the order you have placed with MyTrendyPhone is about to be sent. Having said that, we would also like to emphasize that we are not able to charge your account with a sum higher than the actual price of your order.

Internet security is the subject of much discussion, but the fact is your legal position when paying using a card over the Internet is stronger than the use of many other types of payment. When you pay with a charge card, you can get your money back:


  • - If the product is not delivered
  • - If by exercising your right of cancellation, you refuse to receive the product
  • - If money has been withdrawn from your account without your consent


MyTrendyPhone.co.uk is tested daily by McAfee.
McAfee Secure web sites are certified as providing the highest level of protection for their shoppers.

MytrendyPhone is one of the ISIS and IDIS accredited shops.
ISIS-Accredited retailers now account for approximately two thirds of all UK online shopping.
ISIS (Internet Shopping Is Safe) is run by the e-retail industry body, IMRG.

MyTrendyPhone is registered and assured with SafeBuy as well. You can be confident that you'll have a hassle-free online shopping experience.

MyTrendyPhone.co.uk has recently been accepted and certified by Customer Seal.
Customer Seal is the first independent seal of approval for customer service, security & support. Internet retailers display a Customer Seal badge on their website to demonstrate how much they value their customers & care about the sales & delivery process.
Buying from a Customer Seal approved merchant means that you are safe in the knowledge that they have been independently audited for excellence in customer service, security & support. In order to obtain the certificate, MyTrendyPhone UK Limited had to fulfill the following requirements.



Handling personal information - Personal Data Policy


Consent

By accessing or using this website, you agree to the terms of the Personal Data Policy of MyTrendyPhone UK LTD, as outlined below. If you do not agree to these terms, please do not access or use this site.

Changes to our Privacy Policy We may change our Personal Data Policy and security policy from time to time. Regardless of later changes or updates, MyTrendyPhone UK LTD will not use your information in a new way without first notifying you of any such changes in the proposed use and obtaining your consent to such use where required to do so by law.

Information You Provide To Us

When ordering products on the site, we may require that you provide us with personal information about yourself, such as your name, mailing address, email address, telephone number and a credit card number. If you order a product, for example, the information is used to mail to you the items ordered and to provide you with any benefits that may be made available to registered users. If you enter a contest, information is collected to qualify the entry and contact you regarding the contest or prize awards. Your personal information is password-protected to prevent unauthorized access to it.

Data Protection

MyTrendyPhone LTD is registered in accordance with United Kingdom Data Protection Legislation and will hold and use your personal data strictly in accordance with UK data protection legislation. You have the right to receive a copy of the personal information that is held about you. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Legal accounting requirements for commercial enterprises stipulate that we must keep your personal data in a file for five years. Personal data are stored by MyTrendyPhone in a database on a secured server which cannot be directly accessed from the Internet. We do not pass on your personal data to a third party. According to the law on the processing of personal data, it is possible for you to get insight into and challenge the information concerning you.

How to contact us

If you would like any further information or have any comments about our privacy policy, please contact our Data Protection Officer by any of the methods shown below.

By email: customer.care@mytrendyphone.co.uk
By mail:
MyTrendyPhone
Attn: Data Protection
Whatfield Hall
Whatfield
Ipswich IP7 6QY
England

Use of Cookies on www.mytrendyphone.co.uk

When you visit the MyTrendyPhone e-Store, you can surf the site anonymously and access important information without revealing your identity. However, in order to provide better service, we may use "cookies" to track your visit. A cookie is used for remembering your password when you enter your name, for instance. MyTrendyPhone uses cookies for the purpose of getting insights from Google Analytics.

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. The cookie cannot be read by a website other than the one that sent the cookie. You can choose to delete cookies from your computer by going to Internet Options in your browser (depending on the type of browser you are using).