Terms and conditions

Welcome to MyTrendyPhone UK Ltd e-store. Please get acquainted with the following terms and conditions (the "Terms and Conditions"). By using this web site or any sub-sites accessible from this website, the user ("user" or "you") accepts the Terms and Conditions stated below. You should not use this website if you do not agree with these Terms and Conditions. By placing an order with MyTrendyPhone UK Limited, you confirm your agreement with these Terms and Conditions.

› Prices and Payment Methods
› Placing an Order
› Cancellation Rights
› Delayed / Lost Delivery Policy
› Failed Delivery Policy
› Returns Policy
› Right of Complaint / Manufacturers warranty
› Personal data policy
› Security policy
› Online contract formation
› Customer Care Response Time
› Fraud
› Age
› Disclaimer of Liability

Prices and payment methods

Prices

Current retail price includes 20% VAT. All prices are inclusive of VAT. Delivery charges will be calculated during the payment process, after you choose a delivery method. We try to have accurate pricing and availability information; but in spite our best efforts, you may find a small number of the products in our catalogue mispriced or with wrong availability information. We update this web site as frequently as possible.

Accepted methods of payment

You can pay using most common Credit/Debit cards. If you are paying with a Credit/Debit card, all you have to do is enter your card number, expiry date and the card security number when ordering the product. The amount of your order will not be withdrawn from your account until the product is dispatched from our warehouse. It is not possible for us to charge your card with an amount greater than the one you have approved at the time of purchase. Your security is in the first place at all times.
For security details, please take a look at our Security Policy.

1. CARD PAYMENTS

• Euro card/MasterCard
• Maestro Card
• VISA / VISA Electron
• JCB
• Diners Club Card
• American Express Card

For payment using MasterCard, Euro Card or Diners Club Card, the amount will automatically appear on your next report from the card issuer - in the very same way as when you use the credit card elsewhere. Please note that your credit card company might charge you a currency conversion fee in case orders are placed from outside of UK as well as a certain payment fee (as stated in the step 3 of the payment process).

Orders placed by minors (under 18 years of age) must be placed with the consent of a parent or a legal guardian. Any information given by a minor must be with the consent of a parent or a legal guardian. The card holder must be available at any time to provide information or consent in cases where a minor is ordering.

2. PAY PAL

You can pay for your order via Pay Pal, but please note that the payment must be registered on our account before the products are dispatched from our warehouse. It can take up to 3 working days for the payment to be registered on our account (although it usually does not take more than a day). Pay Pal might charge you a currency conversion fee in case orders are placed from outside of UK as well as a certain payment fee (as stated in the step 3 of the payment process).

Orders placed by minors (under 18 years of age) must be placed with the consent of a parent or a legal guardian. Any information given by a minor must be with the consent of a parent or a legal guardian. The card holder must be available at any time to provide information or consent in cases where a minor is ordering.

3. BUSSINES-TO-BUSSINES (B2B)/COMPANY ACCOUNT

Businesses and institutions can apply to have an account set up with us. When an account has been set up, company's employees can purchase products on one shared account (Make sure you state the same phone number for each order). We reserve the right to reject any application without justifying our decision. Once the order is dispatched, the company will receive the invoice with the goods and due date is 8 working days from the shipment date (if not stated or agreed otherwise). A payment fee stated on our web page will be administrated for this kind of payment as well.

4. BANK TRANSFER (ORDERING VIA EMAIL) - not available on the page

After having sent us an email with a list of desired products (specified product numbers and amounts, as well as delivery information), you will receive an email from us containing total price and our account information. If you are paying by bank transfer, you must provide your full name and your order number (if given from us) as the reference. Failure to do so will result in a delay in processing your order as we will not be able to match your order to your payment.

Our current bank information is:

Bank name: Barclays
Account name: Mytrendyphone UK Limited
Account nr. 83862690
Bank sort code: 20 98 07

Please note: your bank may charge you for this service, so bank fees must be included in the payment. It may take up to 10 working days for the payment to be cleared fully, after which your order will be processed and your goods dispatched.
Orders placed by minors (under 18 years of age) must be placed with the consent of a parent or a legal guardian. Any information given by a minor must be with the consent of a parent or a legal guardian.

Placing an Order

An order can be placed in two ways:

1. You can do it by using our Website
The procedure for placing an order by using our Website is as follows:

• - Put the products you wish to buy in the basket
• - Go to your basket
• - Click on the CONTINUE TO CHECKOUT button (ordering step 1)
• - Enter your personal data (ordering step 2)
• - Choose a payment and shipping method (ordering step 3)
• - Confirm and accept the terms (ordering step 4)
• - If you have chosen a Credit/Debit card for paying, you will be taken to a secured page in order to fill in your Credit/Debit card details before coming to step 5
• - You receive confirmation of your order (ordering step 5)

After completing your checkout process, an order confirmation will be sent to the mail address you stated in the ordering step 2. If you do not receive confirmation within one hour send an email to customer.care@mytrendyphone.co.uk or call 020 70 990 759 and our support department will check it for you. Off course, the safest way would be to check it with your bank first. If they confirm that there is no amount waiting to be charged from your card, than you can be certain that you do not have an order pending with MyTrendyPhone.

2. You can do it by sending an email to our customer service: sales@mytrendyphone.co.uk
More about prices under Prices and Payment Methods

Cancellation rights

Order is not dispatched:

If you wish to cancel an order that has not yet been sent, you must notify MyTrendyPhone UK Ltd in writing, or in other durable medium. That includes letter, fax or email. Telephone call is not enough and an order cannot be cancelled via phone.

Order is dispatched but not received:

You have the right to cancel your purchase and that right is unconditional. If you choose to do so even before you receive the products MyTrendyPhone UK Ltd has sent you, you will have to refuse to accept delivery of the goods. As soon as we receive that/those product(s) we will contact you and arrange a full refund.

Order is dispatched and received:

You are allowed to cancel your order no later than 7 working days after the delivery has been made (starting the day the goods are received), and accordingly to the guidance regulations in the Consumer Protection Regulations (DSRs) and Electronic Commerce Regulations (ECRs).

If you wish to cancel your order, you are obliged to inform MyTrendyPhone UK Ltd in writing, either by using email, post or our Live Chat service. This must not happen later than 7 working days after you have received the goods from MyTrendyPhone UL Ltd.

If you have received the goods or the receipt for them, the cancelation procedure is as follows:

You must complete MyTrendyPhone Online Returns Form, and send back the unwanted product(s) back to us. Before sending the products back, make sure to write the RMA number (you will get it when the registration is complete) on the envelope to ensure that your return will be processed without delay.

You are responsible for returning the goods at your own expense unless the goods are faulty; you got wrong products or if the description was not correct. Please take a look at the Returns Policy below.

When returning a product and exercising your right of cancellation (Buyer's remorse), this may only occur if the product is returned in essentially the same condition and quantity as when you received it (along with all the components and documentation). You may unpack the product and test it, as long as you can return it in essentially the same condition and quantity. Accordingly, the right of cancellation ceases if you use the product in a manner that obviously and significantly reduces product's market value.

You can cancel the purchase by refusing to receive the product; by transferring the product to the post office or by returning the product to the address specified below:

MyTrendyPhone UK Ltd
Whatfield Hall
Whatfield
Ipswich IP7 6QY
England
Tel: 020 70 990 759
Email address: customer.care@mytrendyphone.co.uk

We recommend you use a posting method that provides proof of delivery or gives a possibility of compensation for lost or damaged products. This is especially important when it comes to products of higher value. Please make sure that the products you wish to return are protected and wrapped with care. We cannot accept the responsibility for the products damaged in transport.

NOTE: If a customer wishes to cancel his/her order by sending the goods back to MyTrendyPhone UK Ltd, he/she is the one who has to cover shipping expenses as MyTrendyPhone Limited does not refund these. It is your duty to deliver the products back to a supplier (MyTrendyPhone UK Ltd) before the order is cancelled. If you fail to do so, cancellation will not be possible and you might be liable for direct cost of recovery.

When you cancel the purchase, the full amount will be refunded to you by means of a bank transfer to your bank account. This transfer has to take place within 30 days of receiving your bank account information.

Delayed / Lost Delivery Policy

Delivery time is stated for each product (normally a maximum of two to five workdays). You will automatically receive an email when your order is dispatched from our premises. We try to have accurate pricing and availability information on all the products on our web page; but in spite our best efforts, you may find a small number of products in our catalogue mispriced or with wrong availability information.

If you have not received your order within 10 working days of dispatch (not counting Saturday and Sunday), you must contact MyTrendyPhone UK Limited customer service immediately and notify them about the loss/delay. As soon as we get a notification, a solution will be proposed to you as listed below:

Failed delivery policy

It happens from time to time that a parcel comes back to MyTrendyPhone Limited and it is identified as "Failed Delivery". It usually happens within 10 - 15 working days of dispatch but on occasions it can take some more time.

The Post following reasons for delivery failure:

• 1. Addressee has gone away
• 2. No Answer
• 3. Address Incomplete
• 4. Address Inaccessible
• 5. Addressee unknown
• 6. Refused
• 7. Not called for

If none of the above reasons is applicable to your order, you will be informed of the failed delivery attempt by email and a request for delivery address or confirmation of delivery details will be sent to you if required.

Reasons 1 & 2
You will be charged the costs of re-delivery and the order will be dispatched within 48 - 72 hours from notification (if the payment is registered), unless MyTrendyPhone receives alternative instructions.

Reason 3-5
You will be charged the costs of re-delivery and the order will be dispatched after the confirmation of delivery address details and the payment are registered.

Reason 6 & 7
You will get a notification but no action will be taken by MyTrendyPhone until new instructions are received from you. If no notification is received within 30 days from the reception of products, your products will be put back to stock and no other action will be taken by us*.

* You will not receive any further information on the order or payment status.

Note:

• - In the event the delivery address needs to be corrected, please contact our Customer Care as soon as you find out about the mistake by phoning +44 20 70990759 during our opening hours.
• - Re-delivery will have the same price the original delivery had, and you will get details sent to you via email.

If the goods dispatched to you are list in transit, you can cancel the order or request a replacement after 10 working days have passed. To do that, contact our Customer Care and arrange a solution.

Returns policy

In case you wish to send back any purchased goods, we have to ask you to follow the rules written below:

Faulty products - within 30 days

If the products are faulty or damaged on arrival, you have 30 days from the date of arrival to inform us of the fault. You should first complete a MyTrendyPhone Online Returns Form and then return the damaged product/s to MyTrendyPhone. Before sending the products back, make sure to write the RMA number (you will get it when the registration is complete) on the envelope to ensure that your return will be processed without delay.

We recommend that you use a posting method that will make sure the product is delivered back to us and provides proof of delivery or gives a possibility of compensation for lost or damaged products. This is especially important when it comes to products of higher value. Please make sure that the products you wish to return are protected and wrapped with care. We cannot accept the responsibility for the products damaged in transport.

Goods should be returned in their original packaging together with all accessories and documentation that they were received with. As soon as the product is inspected and the fault confirmed, we will issue a replacement or full refund via your original payment method. The returned items are first tested and examined by our technicians deduce that the returned product is not faulty or has been tampered with; we will return the product to you without the right to exchange the product or cancel the order. In some cases, the processing of reclamation can take a bit more time as it might be necessary for the manufacturers to diagnose the fault before the replacement or refund can be issued - i.e. memory card problems, car kits not connecting properly etc.

Unwanted products - within 14 working days

Unwanted products can be returned within 14 working days of delivery, and you will get the money refunded for the products. You are responsible for sending the products back to us and you will have to pay for the shipment yourself. We recommend that you use a posting method that will make sure the product is delivered back to us and provides proof of delivery or gives a possibility of compensation for lost or damaged products. This is especially important when it comes to products of higher value and the returns are NOT our responsibility until they arrive back to us. Please make sure that the products you wish to return are protected and wrapped with care. We cannot accept the responsibility for the products damaged in transport.

Before returning the goods, complete our MyTrendyPhone Online Returns Form and send the products back to us. We advise you to enclose the reference number (both RMA and order number) to ensure that your return will be processed without delay. Before sending the products back, make sure to write the RMA number (you will get it when the registration is complete) on the envelope. Please make sure that the products you wish to return are protected and wrapped with care. We cannot accept the responsibility for the products damaged in transport.

In some cases, if the seal/packaging has been broken or damaged, the refund/replacement can be refused as well. This concerns especially the products software, some types of replacement batteries, memory cards, headsets or similar products. Different types of headsets are also excluded if the evidence of in-ear use has been detected and that is for hygiene reasons.

NOTE: If a customer wishes to cancel his/her order by sending the goods back to MyTrendyPhone, he/she is the one who has to cover shipping expenses as MyTrendyPhone does not refund these. It is your duty to deliver the products back to a supplier (MyTrendyPhone) before the order is cancelled. If you fail to do so, cancellation will not be possible and you might be liable for direct cost of recovery.

Replacements & Refunds

Where possible, replacement or an alternative offer will be provided as soon as possible, but we emphasize that it can take up to 5 working days before the products are properly inspected and new items dispatched. If the item in question is out of stock, it becomes a prioritized back order and will be shipped once the item is available in warehouse.

If the refund is awaited, the money will be transferred by the same payment method used in the original payment (where applicable). It is your own responsibility to inform us about any changes of your credit card details (i.e. if you no longer own the same account). Refunds by credit card are made to the same credit card that was originally used, and the refund can take up to 30 days (usually no longer that a week's time). Any return that does not have proper return information will be held until the documentation is received but no longer than 30 days, and the return will be completed without action.

Right of complaint / manufacturers warranty

As a consumer you have a two-year right of complaint, meaning that you can choose to have the product repaired or replaced, to get your money back or to be given a reduction in price, depending on the actual situation. Needless to say, this is conditional on the fact that the complaint is legitimate. According to the Sale of Goods Act, the right of complaint is 24 months for all products. The right of complaint means that you, the customer, may file a complaint about faults or deficiencies in a product which arise up to 24 months after the purchase. It is a prerequisite, however, that these faults did not arise as a result of your incorrect use of the product or from other abusive behaviour that has caused the fault. You must file your complaint within a reasonable period of time after you have discovered the fault/deficiency. If you file the complaint within two months, the complaint will always be considered to be on time. We will refund any reasonable carriage costs you might have in connection with the return of the product if the complaint is legitimate.

If you wish to file a complaint about a product, you can return the product by mail or bring it in person to our address. Before returning the goods, complete our MyTrendyPhone Online Returns Form and send the products back to us. We advise you to enclose the reference number (both RMA and order number) to ensure that your return will be processed without delay. Before sending the products back, make sure to write the RMA number (you will get it when the registration is complete) on the envelope. Please make sure that the products you wish to return are protected and wrapped with care. We cannot accept the responsibility for the products damaged in transport.

Personal data policy

By accessing or using this website, you agree to the terms of the Personal Data Policy of MyTrendyPhone UK Ltd. We may change our Personal Data Policy and security policy from time to time. Regardless of later changes or updates, MyTrendyPhone UK Ltd will not use your information in a new way without first notifying you of any such changes in the proposed use and obtaining your consent to such use where required to do so by law.

Security policy

The security currently used for payments via the Internet has made MyTrendyPhone concept possible. Internet shopping is as secure as if the customers had used their Credit/Debit cards in a "physical" shop. Read more about it in our Security Policy.

MytrendyPhone is one of the ISIS and IDIS accredited shops.
ISIS-Accredited retailers now account for approximately two thirds of all UK online shopping.
ISIS (Internet Shopping Is Safe) is run by the e-retail industry body, IMRG.

MyTrendyPhone is registered and assured with SafeBuy as well. You can be confident that you'll have a hassle-free online shopping experience.

MyTrendyPhone.co.uk has recently been accepted and certified by Customer Seal.
Customer Seal is the first independent seal of approval for customer service, security & support. Internet retailers display a Customer Seal badge on their website to demonstrate how much they value their customers & care about the sales & delivery process.
Buying from a Customer Seal approved merchant means that you are safe in the knowledge that they have been independently audited for excellence in customer service, security & support. In order to obtain the certificate, MyTrendyPhone UK Limited had to fulfill the following requirements.

Online contract formation

By completing and submitting the electronic order form you are agreeing to the Terms and Conditions stated above by MyTrendyPhone UK Limited. Our acceptance of your order will be considered complete when you receive dispatch confirmation to your email. If your order is rejected for whatever reason before dispatch, your transaction will be refused and no money will be taken from your account (if the payment is made by a credit card). In any other situation, the full amount will be refunded immediately to your account in the same fashion it previously had been received. Any goods on the same order that we have not confirmed in the dispatch confirmation email do not form part of the binding contract between you and MyTrendyPhone UK Limited. If it happens that MyTrendyPhone cannot meet the 30 day deadline to deliver the goods you have ordered (In accordance with DSRs and ECRs), you are entitled to terminate the contract by sending us a message that you would like to cancel your order. In that case the transaction will be cancelled and no amount of money will be charged from your card. Agreement between you and MyTrendyPhone UK Limited is concluded in English.

Customer Care Response Time

If you send an email to one of our email addresses, you should expect an answer within a period of 24 hours.
You will get an automatic replay that confirms that or informs you on possible changes (should they be made).

Fraud

MyTrendyPhone UK Limited will not tolerate any attempts to obtain goods by taking identity of another. Any fraud will be reported to the relevant authorities. Please note that Internet host IP addresses are recorded when placing an order online.

Age

Any orders placed by minors must be with the consent of a parent or guardian. Any information given by a child must be with the consent of a parent or legal guardian. The card holder must be available at any time to give information in cases where a minor is ordering.

Disclaimer of liability

In the event that an error does occur, we reserve the right to correct or cancel an order at any time, and/or edit an order to reflect the correction, and/or correct the error on our website. We reserve the right to change prices without notice, but commit to maintaining the prices that were in effect when you placed your order. Prices are subject to tax changes, price and proofreading errors, etc. MyTrendyPhone hereby disclaims all responsibility for misprints, price mistakes, VAT and tax changes and delivery failures. Images that are used on our pages are illustrative and may differ from actual product appearance.