Return merchandise

MyTrendyPhone wants you to be happy with your goods. That is why we offer a 14 day return period from the day you receive your order, as long as the products are unused and in their original packaging. Please return the products to our address: 112c High Street, Hadleigh, Suffolk IP7 5EL, United Kingdom.

Find a specific order

Information on filing a complaint
You can also submit a complaint about a product purchased from us or our service to the UK European Consumer Centre
Chartered Trading Standards Institute
1 Sylvan Court, Sylvan Way
Southfields Business Park
Basildon, Essex
SS15 6TH.

If you wish, you can lodge a complaint using http://www.ukecc.net/. You can also file a complaint on European Commission's online portal - http://ec.europa.eu/odr - which is particularly relevant for all customers residing in another EU country. In order to use this form, you will need to enter our e-mail address: customer.care@mytrendyphone.co.uk.