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Privacy Policy


Our privacy policy has been updated to meet the new new European privacy law called the General Data Protection Regulation (GDPR). Looking after the personal information of our customers has always been very important to us, and we want you to be confident that your personal data is kept safely and secure, but also to understand how we use the data we collect.

Our goal has always been to be transparent about how we collect and use information about you, to keep such information secure, and to provide you with meaningful choices regarding the information we store.


1. The information we collect

We collect information about you when you:

  • - Make an order
  • - Create an account
  • - Visit our website
  • - Communicate with us

The type of information we collect is as follows:

  • Full Name
  • Address
  • Postcode
  • City
  • Country
  • Phone number
  • Email address
  • Billing adress
  • IP addresses
  • device information
  • access information
  • cookies
  • visit duration and tracking
  • mouse and swipe actions

We also collect other information, such as usage statistics, by using cookies, server logs, and similar technologies.

We also collect information, such as usage statistics, by using cookies, server logs, and similar technologies.

If you elect to use certain features, we also collect information through other sources, such as social media services, invitations, and imported contacts.


2. The use of information

We may use information about you in order to provide you with the best possible shopping experience.
We also use your data to communicate with you, troubleshoot issues, secure against fraud and abuse, improve and update our services, analyze how people use our services, serve personalized advertising, and as required by law or the necessity for safety and integrity.

Reasons for using your information could be as follows:

- Legitimate interest:

  • When you set up your account
  • When we notify you of your order status
  • Undertaking of website personalisation and administration
  • Marketing communication
  • Notifying you about changes to our services and the website
  • Contacting you to undertake customer satisfaction surveys
  • Maintaining network and data security
  • Logistics planning, demand forecasting, managing information and research

- Consent:

  • When we store your payment cards

- Fulfilling a contract:

  • When we process your order

- Legal obligation:

  • When we manage your account or provide customer services to you
  • To detect, investigate and report financial crime

We do not share information about you in any way other than as described in this Privacy Policy.
We may disclose information about you to:

  • - members or social media services, subject to the choices you may make by using our website;
  • - our third-party service providers who help us to operate or improve our website;
  • - authorities to comply with legal obligations and to protect and defend our rights and property;
  • - an affiliate or successor entity as part of a corporate transaction.

3. Sharing the information

Our website works with trusted suppliers, agencies and businesses in order to provide you with high-quality products and services. The information we store about you can be shared with our:

  • - Supplier Partners
  • - Delivery Partners
  • - Payment processing
  • - IT Companies

4. How long we keep your information

If we collect your personal information, the length of time we retain it is determined by a number of factors, including the purpose for which we use that information and our obligations under other laws.

We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 5 years after the date when it is no longer needed by us for any other purposes.


5. Your security

We use appropriate security based on the type and sensitivity of data being stored. Our company takes appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of the personal data that we collect and store. These measures vary based on the type and sensitivity of the data. 

Where you have a password which enables you to use our services, you are responsible for keeping this password complex, secure, and confidential. If you would like to update or change your password, you may select the “Forgot your password?” link on the login page. You will be sent an email that allows you to reset your password.


6. Your rights and choices

You can review and change information about you or deactivate your account in your account settings, but we may retain certain information

You can remove photo tags if you wish

With your consent, we will use information about your location. You can deactivate this feature at any time

You have the right to opt out of receiving our promotional messages, but you may still receive other non-promotional communications

You may have the right to exercise your data protection rights, including to request that we delete, amend, or provide you with access to your information

You can complain to your local data protection authority about the use of your information


7. Contact

If you have any questions regarding our Privacy Policy, you can contact us at customer.services@mytrendyphone.eu.

If you would like to request any part of your personal information which is held by us then click here to submit a request form.


Payment over the Internet

You can pay with Dankort, VISA/Dankort, VISA, VISA Elektron, MasterCard/Eurocard, Diners, Maestro or JCB. You can also choose to pay using the so-called e-Dankort where you pay via your own web bank. This is a payment option for the more than two million Danes who currently use web bank services. When you pay with a card, we do not withdraw the amount from your account until your products are dispatched from our warehouse. You receive a receipt for the payment along with your products.
You take no risks by using your Credit & Debit Cards at MyTrendyPhone, as we use an SSL protocol to make sure no one else can "listen in" when your card number or data are being transferred over the Internet. The credit card information is communicated via MyTrendyPhone to PBS or Dibs using a secure, encrypted SSL connection. In other words, we do not and never will see your card information, as this part of the transaction is handled by a certified payment agent.
Internet security is the subject of much discussion, but the fact is your legal position when paying using a card over the Internet is stronger than the use of many other types of payment. When you pay with a charge card, you can get your money back:


  • - If the product is not delivered
  • - If by exercising your right of cancellation, you refuse to receive the product
  • - If money has been withdrawn from your account without your consent

This is your right, and the party which has issued your card (usually your bank) must refund your money within two days after you have lodged your objection. Read more about PBS's information regarding shopping/paying on the here.



Handling personal data

Your data regarding name, address, telephone number, etc., are treated in strictest confidence and are used for transacting your order. Legal accounting requirements for commercial enterprises stipulate that we must keep your personal data on file for five years. Personal data are stored by MyTrendyPhone in a database on a secure server which cannot be directly accessed from the Internet. We do not pass on your personal data to a third party. According to the law on the processing of personal data, it is possible for you to get insight into and challenge the information concerning you. Further details are available here.



COOKIES

TO FACILITATE THE PROCEDURE REGARDING YOUR FUTURE PURCHASES AT MYTRENDYPHONE, WE USE A "COOKIES". THIS IS A TINY FILE STORED ON YOUR OWN COMPUTER. IT MEANS THAT YOU DON'T HAVE TO ENTER YOUR ADDRESS THE NEXT TIME YOU BUY PRODUCTS. WE DON'T REGISTER THE NAMES OF THOSE WHERE COOKIES ARE STORED. YOU CAN DELETE COOKIES BY SELECTING "FUNCTIONS" IN YOUR BROWSER AND CLICKING "INTERNET SETTINGS". THEN CLICK THE FOLDER "DELETE COOKIES" AND SELECT "OK". AFTER THIS, ALL COOKIES STORED IN YOUR COMPUTER WILL BE DELETED.