Here you can find the most frequently asked questions and answers
Ordering: How do I place an order?
An order can be placed in two ways:
How do i send my device for repair?
If you want to send your device for repair, here is the procedure:
Can I place an order over the phone?
No, unfortunately not. We do not have the authority to take your Credit/Debit card information over the phone as it is very sensitive and can easily be misused. Read more about it in our Security Policy.
Is there a price limit when placing an order with MyTrendyPhone?
No, there is not. We might however reject a payment regardless of the amount if we get indications from the bank. Those cases are extremely rare but it can happen that the bank advises us to reject a payment for security reasons.
What advantages does mytrendyphone offer to me as a customer?
The most striking advantages at MyTrendyPhone are as follows:
How will I know that I have a valid order with MyTrendyPhone?
If this is the first time you are buying something from MyTrendyPhone and you are unsure of whether your order "went through" or not you should pay attention to the following:
2. Shipping & Delivery
How much does it cost?
You can read about shipping costs under Delivery Information for each product. Current delivery fee can be viewed at any time by clicking here. Delivery charge applies per order. In other words, you pay the same amount, regardless of how many products you have ordered. Please note that shipping costs depend on two criteria: order value and shipping method.
How do you dispatch the products?
All orders are protected and wrapped with care before being sent. Depending of your choice, the products can be delivered either by Royal Mail or UPS.
How long does it take to deliver a product?
If the product in your order for is available for delivery at the time of placing the order and if you have placed the order until 4PM your order will be shipped the same day.
Delivery: How is it possible for MyTrendyPhone to have such a prompt delivery?
We have a large storage base in the UK (Ipswich) and Europe selling them a large range of mobile phone accessories. Besides the UK, MyTrendyPhone stocks products in cities all over Scandinavia, Germany and the Netherlands. We can accommodate small quantity orders to large company orders giving our personal attention at all times. Our large storage capacity and the fact that we stock more than six thousand product categories and over 25.000 products enable us to deliver overnight.
Do you ship outside the UK?
No, we do not. We do not ship outside the UK.
It means that the product in question is not in the stock for the time being and that no pending orders are containing it. It means that our suppliers are able to deliver the product to us in the matter of days.
what is the delivery time?
MyTrendyPhone delivers within one to four weekdays. For further details, look at Delivery .
When will I receive my backorder?
You will regularly receive e-mails with information about expected delivery time for products that are on backorder. As soon as your item is in stock, it will be shipped - and we will of course bear the resulting additional shipping costs of one or more partial deliveries. If you wish to cancel or change your order, please contact our customer service.
I would like to order by using a company account form (Invoicing). Why can't I?
The option of invoice ordering by using company account form is not available to our personal customers. It is a form of B2B relationship we have with big companies and organizations. If you represent a company, you may apply to set up a business account. To do so, send an email to: firstname.lastname@example.org. You will be asked to present some company data and established as a B2B customer if everything checks out.
I own a Debit Card and I can't complete my order. Why?
Some banks issue Debit cards that are good for online transactions and others don't. We recommend you to check with your bank what kind of Debit card you have before trying to place an order.
What payment methods does MyTrendyPhone accept?
MyTrendyPhone accepts following payment methods:
When do you charge my Credit/Debit card?
Your Credit/Debit card will be charged the moment your order leaves our warehouse.
Can I transfer the money to your account without using a Credit/Debit card?
Yes, you can. The procedure would be following:
Secure payment: How do you make sure my payment is secured?
Security measures are described in our Terms and Conditions, and you can read more about it by clicking here.
What does the price include?
The price includes the price of the product itself and VAT (Value Added Tax) at the standard UK rate of 20%. There is however a possibility of showing product prices exclusive of VAT (click "Show without VAT" on a product card).
Do you sell products exclusive VAT outside the European Union?
Yes, we do. The customers residing outside the EU (e.g. Switzerland, Greenland and The Faroe Islands) can purchase products from MyTrendyPhone without VAT being added. To place order, a customer has to choose one of the other MyTrendyPhone-shops from a drop down list (shop header), select "Country" (order step 1), after which the VAT amount will automatically be deducted.
Price match guarantee: What does this mean?
MyTrendyPhone has found a way to sell products at even lower prices than usual. We check our competition on a daily basis, and have decided to reward those customers who help us to keep up with trends and maintain the best prices on the market. To that end, MyTrendyPhone offers a 30-day price match guarantee. If you find the very same product (everything must be the same including colour and packaging) in the same quantity but at a lower price (price means total sum including shipping costs) than what you paid at MyTrendyPhone, we will refund the difference in price. The shop where you found that product has to be registered in the UK.
How can I become a B2B customer?
If you are a customer that is ordering products in the name of a company, you have an opportunity to purchase products at privileged prices. How does that happen?
Can I get a quantity discount and how?
This is relevant only for companies; it does not apply for private customers. So, if you are a company representative and you are interested in buying a bigger amount of some product, send an email to email@example.com, state the product code you are interested in, the amount and your desired delivery address, and you will get a response with estimated delivery time for that amount and the price you can get those products for. It can be quite a bargain!
Can I get a discount even if I am not ordering in the name of a company?
Yes, you can. You can become a member in our ClubTrendy and you will get 7% discount on all your future orders. Read more about ClubTrendy here. Please note that you have to be logged in before placing an order. Otherwise the discount won't apply and there is no possibility for post-order discount.
What should I do if the parcel is damaged in transport or has a manufacturer's error?
If you receive a product that has been damaged in transport or had a manufacturer's error, the best way to file a complaint would be either to contact us by sending an email to firstname.lastname@example.org or you can call 0845 300 9062. Our customer service will explain the procedure to you.
You have 14 days to to withdraw from contract when you purchase a product from MyTrendyPhone. The withdrawal period will expire 14 days after the day you have received your product. If your order contains multiple items, the deadline moves to when you receive the last item.
6. Customer Service Centre
How can I track my order after it has been sent?
As soon as your order is dispatched, a confirmation mail will be sent to the email address you have stated when your order was placed. In case your order has been sent as a parcel, that confirmation will contain a tracking number you can use in order to trace your shipment. If your order was sent as ordinary mail, there is no possibility to trace it.
I wish to file a complaint. What rules apply?
As a consumer you have a two-year right of complaint, meaning that you can choose to have the product repaired or replaced, to get your money back or to be given a reduction in price, depending on the actual situation. For products with limited durability, the right of complaint is limited to the durability period of the product in question. Any faults or deficiencies of products delivered by MyTrendyPhone must be reported within a reasonable period of time after the fault has been discovered. It is your duty to indicate and, on demand, to show how the fault or deficiency manifests itself. If you discover a fault, you must contact MyTrendyPhone as soon as possible. Your complaint must be sent by email to email@example.com
Internet shopping: Is it safe?
The security currently used for payments via the Internet has made the MyTrendyPhone concept possible.
Internet shopping: Four good tips!
1) Do not buy products from companies that have not clearly stated their company information i.e. Name, Address, bank, VAT No.
What kind of personal data does MyTrendyPhone store?
MyTrendyPhone stores the minimum data needed for processing and expediting an order. That data includes your name, address, phone number and your email address. For security purposes MyTrendyPhone records and stores your IP address as well. That address is kept in case some higher/state authority registers a suspicious or a fraud-like activity. Cookies are also stored.
What are cookies and what do you use them for?
A cookie is a text file used for controlling the advertising system; it gets statistics about visit to a certain website or analyzes one customer's behaviour when searching through products etc. Read more about it here.
Who has access to my personal data and how is it stored?
MyTrendyPhone has access to your personal data (all except your card information) and stores them on a protected server.
Disclaimer: What does it imply?
We do our best to provide you with the most up-to-date and accurate information. However, mistakes can occur and MyTrendyPhone cannot be held responsible for possible errors.
Guarantee: What does MyTrendyPhone promise?
30-day price guarantee