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All products are sent from Germany.
We would like to inform you that all orders worth more than £ 135 are subject to customs duties, and that in most cases a fixed customs VAT is added in the amount of 20% of the order value.
Please read the terms of sale. We would also like to emphasize that the customer is responsible for customs clearance in case the order does not clear customs.
CUSTOMER SUPPORT
WRITE OR CHAT:
customer.care@mytrendyphone.co.uk
Monday - Friday:
Chat from 9AM to 9PM
LIVE SUPPORT
MTP provides live support:
Monday - Friday:
Chat from 9AM to 9PM
Have any questions? Please take a look at our online resources so that we can help you find the answers.
Chat
Have a quick question while shopping online? Our Chat specialists can help you find the best possible solutions. Live chat link
E-mail
Whether you are looking to resolve an ordering issue or one related to shipping, returns or collection, send us an e-mail and we will help you with your requirements. Customer.care@mytrendyphone.co.uk
PRICE MATCH GUARANTEE
When you decide to buy our product, we are committed to offering the lowest price. If you find a lower price on an identical, qualifying product at any local competitor's shop, we will match the price.
CLUB TRENDY - GET A 7% DISCOUNT
You benefit from many advantages when you register with Club Trendy. As a member you participate in all competitions where you can win high-quality prizes. In addition, you will always be informed about new products and receive a 7% discount on all orders you place with us.
Sign up here at Club Trendy.
Return policy
We want you to be completely satisfied with your purchases. Please let us know if you are not entirely satisfied with our products or if you have received defective goods. If this may happen, you have the right to use 30-day buyer's remorse or make a claim.
Safe online shopping
At MyTrendyPhone, keeping your information safe online is our top priority. The transaction process is safe and your personal information is secure. Your card details will not be compromised and since we are TrustWave certified on-line shopping site, your shopping with us will be safe, secure and guaranteed.
Maintaining Data Privacy
MyTrendyPhone is committed to ensuring the privacy of our customers' personal information. Most of the information we collect is very basic and is needed to complete a purchase or provide a refund. We store your personal data in a database on a secure server which cannot be accessed directly from the Internet. You have the ability to correct or delete the information at any time.
DELIVERY TIME:
What is delivery time?
Fast delivery
Order before 4 p.m. - Same Day Shipping
Orders placed before 4 p.m. on working days will be dispatched the same day if the products are in stock.
It usually takes 2-3 working days for the products to be delivered to you.
MyTrendyPhone offers you two shipping preferences in case you need to receive some of our products sooner than others, therefore while making your order you can choose one of these shipping preferences:
1) Group my items into as few shipments as possible
This option is better solution if you are trying to keep shipping costs down. This means that we will group our products into the fewest shipments possible. There is a chance of waiting a bit longer for your order to ship, and this depends on the availability of the products you're purchasing, but this option will save you money on shipping.
2) I want my items faster. Ship them as soon as they become available (at additional cost)
Choosing this option will allow you to receive our products as soon as they become available, beginning with those already in stock. Per-shipment fee will be charged for each shipment, but you will get the products you ordered sooner than you would if you chose the previous option. If possible, we will group products where it makes sense to do so.
HOW MUCH DOES SHIPPING COST?
Destination |
Letter |
Package |
||||
| Order value under £60.00 | Order value over £60.00 | |||||
| Royal Mail Tracked 48 | UPS | |||||
| UK | £4.50 | Delivery time: 2-3 working days | £7.50 | Delivery time: 1-2 working day(s) | ||
| Ireland | £3.50 | Delivery time: 2-3 working days | £8.50 | Delivery time: 1-2 working day(s) | ||
Please note that the delivery charge applies per order. In other words, you only pay one delivery charge per order, regardless of how many products are included in the order.
WHERE IS MY ORDER?
As soon as your order is dispatched from our warehouse, you will be sent an email to confirm that it’s on its way. If you haven’t received a mail from us, your order probably didn't go through.
How do I return products?
It’s simple and quick. You only need to follow these steps:
- Fill an RMA form online and you will get an RMA-number
- Write the RMA number on the return shipment
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Send the shipment back to our address:
MyTrendyPhone
Karlebovej 59
3400 Hillerød
Denmark - We will process your claim within 2-5 working days after receiving it
WHEN WILL I RECEIVE
MY BACKORDERED PRODUCTS?
You will regularly receive e-mails with information about expected delivery time for products that are backordered. If your order included In Stock items, those products will ship separately from the backordered product, and additional shipping costs will apply for backordered product. If you wish to cancel or change your order, please contact our customer service.
Trustwave
Trusted Commerce ensures that our site is safe and protected. The seal shows that MyTrendyPhone has installed security measures that protect your credit card information and other sensitive data.
Read more
SHIPPING PREFERENCES
MyTrendyPhone offers you two shipping preferences in case you need to receive some of our products sooner than others, therefore while making your order you can choose one of these shipping preferences:
- Group my items into as few shipments as possible
- I want my items faster. Ship them as soon as they become available (at additional cost)
SHIPPING PREFERENCES
Read below for more information on each option.
- Group my items into as few shipments as possible
This option is better solution if you are trying to keep shipping costs down. This means that we will group our products into the fewest shipments possible. There is a chance of waiting a bit longer for your order to ship, and this depends on the availability of the products you're purchasing, but this option will save you money on shipping.
- I want my items faster. Ship them as soon as they become available (at additional cost)
Ordering a product that is not currently available may slow down the rest of your order. Choosing this option will allow you to receive our products as soon as they become available, beginning with those already in stock. Per-shipment fee will be charged for each shipment, but you will get the products you ordered sooner than you would if you chose the previous option. If possible, we will group products where it makes sense to do so.
What Our Customers Say
WHAT OUR CUSTOMERS SAY 4188 Reviews
Ozaki iPhone 6 casesThey have the largest selection of cases on the web, would definitely recommend and use them again.Emile Mbeka- Hannah CleaverWebsite was easy enough to use. Had just what I was looking for. Bought it and got it 2 days later. No dramas. Would use againQuality all around
- Look through my windows phone its trendyThe phone case itself is really good quality and exactly what was shown on the website. Good price and very fast delivery. I am really impressed.Richard Innes
- All the connections you needThe adaptor is just what I was looking for. It included all of the connections I need for a variety of applications. An excellent productAnthony Alfred Fricker
- My trusted phone parts supplierI was surprised and very pleased by the quick efficient way my order was processed and accuracy with delivery time.Brian West
- Quick service product spot onMy phone case arrived quickly and the service was efficient and polite. well done.Peter r m mourant
- look through my windows phone its trendyGood, fast, efficient service. Definitely recommend and will use again.Richard Innes
- All the connections you needThe adaptor is just what I was looking for. It included all of the connections I need for a variety of applications. An excellent productAnthony Alfred Fricker
- Very good websiteThe MyTrendyPhone Website is very good. I thought that if mobilefun didn't recognise the alcatel onetouch mobile phone then there would be a website that does recognise the alcatel onetouch aies for itSarah Wood
- Just the jobNo problems at all - exactly what I wanted.Douglas Hallett
- Excellent!Speedy delivery, well packaged and excellent communication.Janet
