Return policy

We want you to be completely satisfied with your purchases. Please let us know if you are not entirely satisfied with our products or if you have received defective goods. If this may happen, you have the right to use 30-day buyer's remorse or make a claim.

Safe online shopping

At MyTrendyPhone, keeping your information safe online is our top priority. The transaction process is safe and your personal information is secure. Your card details will not be compromised and since we are TrustWave certified on-line shopping site, your shopping with us will be safe, secure and guaranteed.

Maintaining Data Privacy

MyTrendyPhone is committed to ensuring the privacy of our customers' personal information. Most of the information we collect is very basic and is needed to complete a purchase or provide a refund. We store your personal data in a database on a secure server which cannot be accessed directly from the Internet. You have the ability to correct or delete the information at any time.

DELIVERY TIME:
What is delivery time?

Fast delivery

Order before 4 p.m. - Same Day Shipping
Orders placed before 4 p.m. on working days will be dispatched the same day if the products are in stock.

It usually takes 2-3 working days for the products to be delivered to you.

MyTrendyPhone offers you two shipping preferences in case you need to receive some of our products sooner than others, therefore while making your order you can choose one of these shipping preferences:

1) Group my items into as few shipments as possible

This option is better solution if you are trying to keep shipping costs down. This means that we will group our products into the fewest shipments possible. There is a chance of waiting a bit longer for your order to ship, and this depends on the availability of the products you're purchasing, but this option will save you money on shipping.

2) I want my items faster. Ship them as soon as they become available (at additional cost)

Choosing this option will allow you to receive our products as soon as they become available, beginning with those already in stock. Per-shipment fee will be charged for each shipment, but you will get the products you ordered sooner than you would if you chose the previous option. If possible, we will group products where it makes sense to do so.

HOW MUCH DOES SHIPPING COST?

Destination	Letter		Package
	Order value under £60.00		Order value over £60.00
	Royal Mail		ParcelForce		UPS
UK	£2.30	Delivery time: 2-3 working days	£8.50	Delivery time: 2-3 working days	£11.30	Delivery time: 1-2 working day(s)
Ireland	£2.30	Delivery time: 2-3 working days	-	-	£11.30	Delivery time: 1-2 working day(s)

Please note that the delivery charge applies per order. In other words, you only pay one delivery charge per order, regardless of how many products are included in the order.

WHERE IS MY ORDER?

As soon as your order is dispatched from our warehouse, you will be sent an email to confirm that it’s on its way. If you haven’t received a mail from us, your order probably didn't go through.

How do I return products?

It’s simple and quick. You only need to follow these steps:

1. Fill an RMA form online and you will get an RMA-number
2. Write the RMA number on the return shipment
3. Send the shipment back to our address:
   112c High Street, Hadleigh, Suffolk IP7 5EL, United Kingdom
4. We will process your claim within 2-5 working days after receiving it

WHEN WILL I RECEIVE
MY BACKORDERED PRODUCTS?

You will regularly receive e-mails with information about expected delivery time for products that are backordered. If your order included In Stock items, those products will ship separately from the backordered product, and additional shipping costs will apply for backordered product. If you wish to cancel or change your order, please contact our customer service.

Trustwave

Trusted Commerce ensures that our site is safe and protected. The seal shows that MyTrendyPhone has installed security measures that protect your credit card information and other sensitive data.

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