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Return policy

We want you to be completely satisfied with your purchases. Please let us know if you are not entirely satisfied with our products or if you have received defective goods. If this may happen, you have the right to use 14-day buyer's remorse or make a claim.

Safe online shopping

At MyTrendyPhone, keeping your information safe online is our top priority. The transaction process is safe and your personal information is secure. Your card details will not be compromised and since we are TrustWave certified on-line shopping site, your shopping with us will be safe, secure and guaranteed.

Maintaining Data Privacy

MyTrendyPhone is committed to ensuring the privacy of our customers' personal information. Most of the information we collect is very basic and is needed to complete a purchase or provide a refund. We store your personal data in a database on a secure server which cannot be accessed directly from the Internet. You have the ability to correct or delete the information at any time.

What is delivery time?

Generally, delivery takes 2-5 working days for most in-stock products. For more information, check under Delivery.


The current delivery fee can be viewed at any time. Please note that the delivery charge applies per order. In other words, you only pay one delivery charge per order, regardless of how many products are included in the order.


As soon as your order is dispatched from our warehouse, you will be sent an email to confirm that it’s on its way. If you haven’t received a mail from us, your order probably didn't go through.

How do I return products?

It’s simple and quick. You only need to follow these steps:

  1. Fill an RMA form online and you will get an RMA-number
  2. Write the RMA number on the return shipment
  3. Send the shipment back to our address:
    112c High Street, Hadleigh, Suffolk IP7 5EL, United Kingdom
  4. We will process your claim within 2-5 working days after receiving it


You will regularly receive e-mails with information about expected delivery time for products that are backordered. If your order included In Stock items, those products will ship separately from the backordered product, and additional shipping costs will apply for backordered product. If you wish to cancel or change your order, please contact our customer service.


Trusted Commerce ensures that our site is safe and protected. The seal shows that MyTrendyPhone has installed security measures that protect your credit card information and other sensitive data.

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