Here you can find the most frequently asked questions and answers
How long does it take to deliver the product?
The time of delivery is indicated next to each product. If you order products with different delivery times on the same order, the individual items in the order will be sent separately as the products arrive in stock. When we have dispatched the parcel, you will usually receive it the next day.
How much does it cost to send the product?
The current delivery fee can be viewed at any time by clicking here . Please note that the delivery charge applies per order. In other words, you pay the same amount, regardless of whether one, ten or a hundred products are included in the order.
Do you send products outside the UK?
Yes. The current delivery prices can be viewed by clicking here.
What happened to my order?
Did you receive a confirmation of your order by e-mail within one hour? If not, your order probably didn't go through.
Shipment: how are the products sent?
All consignments are packed soundly and anonymously and dispatched using Royal Mail or UPS.
Delivery: how is it possible for MyTrendyPhone to deliver products so quickly?
Our large storage capacity and the fact that we stock more than six thousand product categories enable us to deliver overnight.
Delivery time: what is the delivery time?
MyTrendyPhone delivers within one to four weekdays.
When will I receive my backorder?
You will regularly receive e-mails with information about expected delivery time for products that are on backorder. As soon as your item is in stock, it will be shipped - and we will of course bear the resulting additional shipping costs of one or more partial deliveries. If you wish to cancel or change your order, please contact our customer service.
Can I transfer the money to your account without using a Credit/Debit card?
Yes, you can. The procedure would be following:
Payment: When do you charge my Credit/Debit card?
Your Credit/Debit card will be charged the moment your order leaves our warehouse.
Secure payment: How do you make sure my payment is secured?
Security measures are described in our Terms and Conditions, and you can read more about it by clicking here.
I would like to pay using a giro inpayment form. Why can't I ?
The option of paying with a giro inpayment form is not available to our personal customers. If you represent a company, you may apply to set up a business account. To do so, send an e-mail to: customer.services@MyTrendyPhone.eu.
Payment using a Credit & Debit Cards: is it secure?
Yes. It is actually more secure than using the card in a "physical" shop. Further details about security are available here.
Payment: which means of payment are accepted?
At MyTrendyPhone, you can pay as follows:
Currency: which currency do you use for payment?
MyTrendyPhone receives payment in the currency indicated by the price of the product, which is usually EUR (Euro).
VAT: do the prices include VAT?
VAT is charged on all goods sold at the standard UK rate of 20% and is included in all prices.
VAT: do you sell products without VAT outside the European Union?
Yes. We invoice customers residing outside the EU (e.g. Switzerland, Greenland, The Faroe Islands, Iceland and Norway) without adding VAT.
Prices: what do the prices cover?
The prices at the MyTrendyPhone.eu website are charged on all goods sold at the standard UK rate of 20% and is included in all prices. Even so, it is possible for you to choose to view the product prices exclusive of VAT (by clicking "View without VAT" at the bottom of the product cards).
Price match guarantee: what does this entail?
MyTrendyPhone provides a 14-day price match guarantee.
Discount: how do I become eligible for a bulk discount?
Please call + 44 845 300 9062.
Damage: what should I do if my product is damaged?
If you discover that your products have been damaged during transport or are defective because of a manufacturing error, you are kindly requested to return them to MyTrendyPhone in the original packaging.
Cancellation: can I cancel my purchase?
Yes. You may cancel your order at any time or return the products ordered within 14 days in accordance with the provisions of the Danish Sale of Goods Act.
Ordering: how do I order?
The procedure for placing an order in the shop is as follows:
How do i send my device for repair?
If you want to send your device for repair, here is the procedure:
Advantages: what advantages are available to me at MyTrendyPhone?
The most striking advantages at MyTrendyPhone:
Uncertain: I am uncertain about my order?
If this is the first time you are buying something from MyTrendyPhone and you are unsure of whether your order "went through", or whether you have filled it in correctly in terms of what you wish to order, you have two options:
7. CUSTOMER SERVICE CENTRE
How do I log on to the Customer Service Centre?
Click the Order tracking link in the top menu.
Cancellation: I would like to cancel my order?
MyTrendyPhone provides a 14-day right of cancellation which is valid from the day you receive your shipment
Complaints: what rules apply?
MyTrendyPhone provides a two-year right of complaint on all products purchased at MyTrendyPhone
Complaints: I wish to file a complaint.
If you wish to file a complaint regarding a product you have received, this must be done with 14 days after the date of delivery
Cookies: what are cookies and how do you use them?
Guarantee: what does MyTrendyPhone promise?
- 30-day price guarantee
Internet shopping: is it secure?
Do you shop on the Internet already or are you considering to do so?
Internet shopping: four good tips!
1) Do not buy products from companies on the Internet if it is not clearly apparent who is behind them.
Personal data: who has access to my personal data?
MyTrendyPhone has access to your personal data (but not your card information) and stores them on a protected server.
Personal data: how are my personal data stored?
At MyTrendyPhone.eu you must state your personal data such as name, address, phone number, e-mail address, etc., in connection with placing your order.
I'm entitled to deduct VAT. How do you handle this?
If you state a delivery address outside the EU, the VAT amount will automatically be deducted before you place your order. You may also be entitled to deduct VAT if you are ordering for a company within the EU, or if you are stationed abroad by the Danish state, the Danish military or similar. In this case, please indicate this in the message field when placing your order. We will then make sure to deduct the VAT amount before dispatching the order and withdrawing the amount on your card.